Terms and conditions

The agreement is formed when the client accepts Visio's quote in writing, for example by email. The quote sets out the scope, price and estimated timeline of the service.

• Prices exclude VAT (VAT 0 %). VAT is added according to the law in force at the time.
• Projects are usually invoiced 50 % before the project starts and 50 % before launch.
• The website or online store is published once the final payment has been made.
• Invoices are payable within 14 days net unless the invoice states otherwise.
• Additional work beyond the agreed scope costs €85 per hour (excl. VAT). Additional work is agreed with the client before it begins.

The project price includes two revision rounds. Changes after that are invoiced as additional work at €85 per hour (excl. VAT). We do not promise unlimited revisions.

The timeline assumes the client provides the necessary materials and feedback as agreed. If materials or feedback are delayed, the project timeline moves accordingly.

If the client is not happy with the result, we refund all payments made for the project. In that case the website or online store is not published.

• The client may supply the website copy. Visio may edit it to suit the website.
• The client supplies photos. If there are none, Visio uses edited stock photos or creates custom graphics.
• The client is responsible for having the right to use the material it supplies, such as copy, images and logos.

Once the project has been paid in full, the client owns the design, code and images produced for the project. Third-party licences, such as fonts, plugins and stock images, follow their own licence terms.

• Website and e-commerce projects include the first year of maintenance.
• After the first year, maintenance renews automatically unless the client cancels it. If the client cancels, maintenance ends.
• Maintenance plans are Perus €149, Plus €249 and Pro €449 per month (excl. VAT).

WordPress sites run on Zoner or Seravo managed hosting, and other sites mostly on Vercel. Hosting services are subject to the providers' own terms, and the providers are responsible for infrastructure incidents.

We can arrange domains and email services at the client's request.

• Visio Partner is a monthly retainer with a fixed monthly price. Every plan includes the same work, as described for the service. Work is not billed by the hour, and work included in the plans is never billed separately.
• A request is work the client asks Visio to do. Visio splits requests into tasks. A task is work that usually takes one to three working days. Small changes are gathered into one task, and a larger request is split into several tasks done one after another.
• The client may send an unlimited number of requests. One task is in progress at a time in Startti, two in Kasvu and three in Tiimi. Other tasks wait in a queue in the order the client decides.
• Visio replies to requests on working days: within 24 hours in Startti, the same working day in Kasvu and within a few hours in Tiimi. The reply states when the work starts and when it is expected to be finished. A request received after 4 pm counts as received on the next working day.
• In Tiimi, an urgent fix, such as a fault that disrupts the site, is started regardless of the queue.
• In Kasvu and Tiimi, Visio makes improvement proposals every month based on analytics and search data. Proposals the client approves are done as tasks. In Tiimi the client also receives a monthly report on the site's traffic and search visibility.
• The typical monthly amounts shown on the website are examples of a normal workload. They are not promised minimums or maximums.
• The agreement has a three-month starting period. After that it continues month to month and can be cancelled with one month's notice.
• The plan can be changed month to month.
• The service can be paid for a year at a time, in which case 12 months cost the price of 11. The annual fee is invoiced at the start of the period and replaces the three-month starting period. During the period the plan can be changed to a bigger one, with the difference invoiced for the remaining months. It can be changed to a smaller one when the period ends. After the period the agreement continues month to month unless a new annual period is agreed.
• A paid annual fee is not refunded for unused months unless Visio has breached the agreement.
• The client delivers campaign materials about two weeks before launch.
• Entirely new systems and major redesigns are not part of the plans. They are agreed and priced separately before work starts.
• Site maintenance is not included in the Partner plans unless agreed separately.
• The client owns all work and assets produced under the service.

Visio is liable only for direct damage caused by its own error. Visio's liability is limited to the price of the service that caused the damage. Visio is not liable for indirect damage, such as loss of revenue, or for disruptions in third-party services.

We process clients' personal data as described in our privacy policy.

The agreement is governed by Finnish law. The parties will first try to resolve any disagreement through negotiation. If that fails, disputes are settled in the District Court of Varsinais-Suomi (Southwest Finland).

Mainostoimisto Visio Design Avoin Yhtiö, Eerikinkatu 4, 20100 Turku, Finland. Email: visio@visiodesign.fi